Netsoft mobile solution - a success at Royal District Nursing Service

About RDNS NZ
Royal District Nursing Service New Zealand (RDNS NZ) is a leading provider of home-based healthcare solutions for people living in their own homes across the Southland, Otago and Auckland Districts. RDNS NZ is currently providing care and support each week to over 2000 clients. This is delivered by our team of over 300 dedicated Community Support Workers. We also provide clinical care management and coordination by Registered Nurses and Occupational Therapists.

The Challenge
RDNS NZ wanted to remove their paper-based time sheet system and record appointment information such as start and finish times, travel time and kilometres, and ensure any updates to client information are recorded at the point of care. The solution needed to be easy to use, be secure and integrate with their existing business processes.

The Solution
Carer Portal (similar to Remote worker) was written specially for RDNS NZ. The Netsoft middleware extracts timesheet and activity data from the RDNS patient management system. It then sends the timesheet and activity data securely to the mobile device. Alerts and reporting have been setup to keep the RDNS management team up to date with client and staff activity. The data is then sent back to the RDNS patient management system, removing the need for duplication of effort in the entry of data.

The Result
According to GM of Technology Iain Boyd: “The implementation has been a great success. The Netsoft middleware seamlessly integrates with our patient management system and the mobile application. This means that we can monitor client care with ease.”

Iain also commented: “I have found Netsoft to be responsive and thoroughly professional. I wouldn’t hesitate to recommend Netsoft as a technology partner”

Welcome Back

2014 was a strong year with solid growth for Netsoft

Our development team has worked closely with existing and new clients to strengthen our products, offering exciting new features that enable them to spend more time helping their clients. 

The end of 2014 saw the tick of approval for the integration of InterRAI into Res~Call for the New Zealand market, with early 2015 seeing its roll-out to our clients. 

We added some outstanding Nursing Bureau functionality into Care~Call, which streamlines job management and creates efficiency and cost savings. This was developed for our new client Senate Nursing Bureau.  

We introduced our RVA Sales and Marketing Module into Res-Call, this will continue to be enhanced in 2015. It was developed for our new client Sanderson Group. Our RVA Module was further enhanced during the year too. 

2014 saw our first strategic implementations into the Australian Market with Araluen, Wallara and PALS Inc, and ongoing projects with Golden City Support Service and B’Nai Brith Retirement Village.  

In addition, several prestigious retirement villages became Netsoft clients in 2014 including: Aria Villages, Retirement Assets Limited, and the Sanderson Group.  We also sold Res~Call and Disability Manager to a number of other sites throughout Australasia.  

We will continue to advance development with our strong product road maps, creating exciting features and functionality for existing clients and for our sales teams to take to new clients. One of these will be Remote Worker, our community care mobile product, and later Care~Call MS SQL will be released.

We are looking at partnering with other software systems to enhance our products. We’ll let you know when these are ready to go!

In 2015, we will continue to build on the momentum of 2014 with ongoing development and support for our client base and further growth in the Australian and New Zealand market.