Netsoft Privacy Policy

Updated 3 July 2026

1. Introduction

Netsoft Limited (NZBN 9429036965148) ("Netsoft", "we", "our" or "us") is committed to protecting the privacy of the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 2020 (New Zealand) and other applicable privacy legislation.

This Privacy Policy applies to:

  • visitors to our website;

  • customers and prospective customers;

  • users of CareCall, CareConnect and associated services;

  • individuals whose personal information is provided to us by our customers; and

  • anyone who communicates with Netsoft.

By using our website or services, you acknowledge this Privacy Policy.

2. Our Role

Netsoft develops and provides healthcare software solutions including CareCall and CareConnect.

In most situations, our customers (such as healthcare providers, home care organisations and community service providers) determine why and how personal information is collected.

Where we host or process personal information on behalf of our customers, we generally act as a service provider (processor) and process that information only in accordance with our customer's instructions and contractual obligations.

Our customers remain responsible for complying with their own privacy obligations regarding the information they collect.

3. Personal Information We Collect

Depending on the services provided, we may collect:

Contact Information

  • Name

  • Organisation

  • Job title

  • Email address

  • Telephone number

  • Postal address

Customer Account Information

  • Usernames

  • Login details

  • Authentication information

  • Support requests

  • Training records

  • System configuration details

Technical Information

We automatically collect limited technical information including:

  • IP address

  • Browser type

  • Operating system

  • Device type

  • Log files

  • Date and time of access

  • Pages visited

  • Diagnostic information

  • Error logs

  • Security audit logs

Cookies

Our website uses cookies and similar technologies to:

  • maintain secure sessions

  • remember user preferences

  • improve website functionality

  • analyse website usage

  • enhance user experience

You may disable cookies through your browser settings; however, some website functionality may not operate correctly.

Customer Data

Our customers may provide personal information within CareCall or CareConnect, including information relating to staff, clients or service delivery.

This information remains under the control of our customers and is processed by Netsoft only for the purpose of providing contracted services.

4. Health Information

As a provider of healthcare software, Netsoft may process health information on behalf of healthcare organisations.

Health information is handled only:

  • under customer instructions;

  • for the provision of contracted services;

  • using appropriate technical and organisational safeguards; and

  • in accordance with applicable New Zealand privacy legislation.

Netsoft does not access customer health records unless authorised or required for support, maintenance, troubleshooting or legal purposes.

5. Why We Collect Personal Information

We collect personal information only where it is reasonably necessary to:

  • provide our products and services;

  • deliver customer support;

  • manage customer accounts;

  • provide software updates;

  • improve our products;

  • monitor system performance;

  • maintain security;

  • comply with legal obligations;

  • communicate important service information;

  • send product information or marketing communications where permitted.

Individuals may opt out of receiving marketing communications at any time.

6. How We Use Personal Information

We use personal information only for lawful purposes, including to:

  • provide our services;

  • authenticate users;

  • investigate technical issues;

  • improve our software;

  • respond to enquiries;

  • comply with legal obligations;

  • protect our systems;

  • manage contracts;

  • respond to security incidents.

We do not sell personal information.

7. Disclosure of Personal Information

We may disclose personal information:

  • to our employees who require access;

  • to authorised contractors;

  • to trusted technology providers supporting our services;

  • where required by law;

  • to law enforcement or regulatory agencies where legally required;

  • during a business sale, merger or acquisition (subject to confidentiality obligations).

All third parties are required to protect personal information appropriately.

8. Overseas Disclosure

Netsoft uses reputable cloud service providers to host and support our services.

Personal information may be stored or processed in New Zealand or Australia, including through Microsoft Azure cloud services.

Where personal information is disclosed outside New Zealand, Netsoft takes reasonable steps to ensure that the recipient protects the information in a manner comparable to the Privacy Act 2020.

9. Information Security

Netsoft maintains administrative, physical and technical safeguards designed to protect personal information.

These safeguards include:

  • encryption in transit where appropriate;

  • access controls;

  • authentication mechanisms;

  • least-privilege access;

  • audit logging;

  • security monitoring;

  • secure backup procedures;

  • disaster recovery planning;

  • software patch management;

  • secure development practices.

Although we take reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

  • provide our services;

  • comply with contractual obligations;

  • meet legal and regulatory requirements;

  • resolve disputes;

  • enforce agreements.

When information is no longer required, it is securely deleted or de-identified where appropriate.

11. Privacy Breaches

Netsoft maintains procedures for identifying, managing and responding to privacy breaches.

Where a privacy breach is likely to cause serious harm, we will comply with the notification requirements of the Privacy Act 2020, including notifying:

  • affected individuals where required; and

  • the Office of the Privacy Commissioner where required by law.

12. Your Privacy Rights

Subject to applicable law, individuals may request:

  • confirmation of whether we hold personal information;

  • access to their personal information;

  • correction of inaccurate information;

  • correction statements where information cannot be corrected.

Requests may be made using the contact details below.

Some requests may need to be referred to the relevant customer where Netsoft processes information on their behalf.

13. Accuracy of Information

We take reasonable steps to ensure personal information we hold is accurate, up to date, complete and relevant.

Where practical, we rely on customers and users to notify us if their information changes.

14. Artificial Intelligence

Netsoft may introduce artificial intelligence (AI) features within its products to assist customers in improving workflows and service delivery.

Where AI-assisted functionality processes personal information, it will do so in accordance with applicable privacy legislation, contractual obligations and appropriate security controls.

15. Third-Party Websites

Our website may contain links to third-party websites.

Netsoft is not responsible for the privacy practices of external websites.

Users should review the privacy policies of those organisations.

16. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Where significant changes are made, we will take reasonable steps to notify affected customers where appropriate.

17. Contacting Us

If you have any questions about this Privacy Policy or wish to make a privacy request, please contact:

Privacy Officer
Netsoft Limited
Email: info@netsoft.net.nz

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

18. Governing Law

This Privacy Policy is governed by the laws of New Zealand, including the Privacy Act 2020.

Information Privacy Principles

Netsoft is committed to complying with the Information Privacy Principles contained in the Privacy Act 2020, including:

  • lawful collection of personal information;

  • transparency regarding collection and use;

  • secure storage and protection;

  • appropriate use and disclosure;

  • access and correction rights;

  • responsible overseas disclosure of information; and

  • accountability for privacy management.

This Privacy Policy should be read together with any customer agreements, software licence agreements and applicable service contracts governing the use of CareCall and CareConnect.

END